Crickex11's Privacy Policy — Your Data, Our Responsibility

Welcome to Crickex11's Privacy Policy. This policy explains what information we collect when you use the Crickex11 platform — whether via the website, mobile app, or any other channel — how we use it, and how we keep it secure.

This Privacy Policy applies to all Crickex11 services — from registration and betting to payment processing, customer support, and promotional activities. By using Crickex11, you are deemed to have fully accepted this Privacy Policy.

We believe transparency is the foundation of trust. This policy is written in plain language so you can stay fully informed about your own data. If you have any questions, feel free to reach us at any time — Help Center Contact us.

Crickex11 collects various types of information from you — both information you provide directly and information collected automatically while you use the platform.

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. Collecting data beyond what is needed goes against Crickex11's privacy policy.

Crickex11 uses your information for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Completing your registration, verifying your account, and ensuring login security.
• Service Improvement: To personalize your Crickex11 betting experience and provide recommendations based on your preferences.
• Payment Processing: Processing deposits and withdrawals securely and maintaining financial records.
• Fraud Prevention: To detect suspicious activity, prevent money laundering, and maintain the security of the platform.
• Legal Compliance: Meeting the requirements of tax authorities and regulatory bodies, and maintaining compliance with KYC/AML regulations.
• Contact: Important updates, transaction confirmations, and promotional messages based on your consent.
• Customer Support: To resolve your complaints and queries promptly and effectively.
• Responsible Gaming: Identifying excessive betting behavior and providing appropriate support.

Crickex11 does not sell or rent your personal data to any third party. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Only the information required to complete transactions is shared with payment partners such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Services: Information may be shared with approved third-party service providers for KYC verification purposes.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, regulatory directives, or legal obligations.
• Technology Services: Partners handling cloud storage or server operations may be granted limited data access under strict confidentiality agreements.

Every third-party organization is required to adhere to data protection standards consistent with Crickex11's privacy policy. Any third party found to be in breach of these terms will have their relationship with us terminated immediately.

Crickex11 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, odds format, and other settings.
• Analytical Cookies: Aggregate (non-personal) traffic analysis is conducted to understand which sections of the platform are most frequently used.
• Security Cookies: Used to prevent unauthorized account access and detect fraudulent activity.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features. In accordance with Crickex11's Privacy Policy, we never use third-party advertising cookies.

Crickex11 retains your information only for as long as it is necessary or legally required. Retention periods by data type are outlined below:

• Account Information: Retained for legal purposes for up to 5 years while the account is active and after it is closed.
• Financial Transaction Records: Retained for up to 7 years in accordance with Bangladesh financial regulations.
• KYC Documents: Retained for up to 5 years after account closure in accordance with regulatory guidelines.
• Customer Service Contact: Records are retained for up to 2 years after an issue is resolved.
• Cookies & Browsing Data: Up to a maximum of 1 year.

Once the retention period ends, your data is securely deleted or anonymized. You may request early deletion at any time — however, certain data may need to be retained to meet legal obligations.

Under Crickex11's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

• Access: The right to receive a copy of all personal data Crickex11 holds about you.
• Right to Rectification: The right to request corrections to any inaccurate information held about you.
• Right to Erasure: The right to request deletion of your data under certain circumstances — excluding data retained to fulfill legal obligations.
• Right to Restrict Processing: The right to request that your data no longer be used for a specific purpose.
• Right to Object: The right to object to your data being used for marketing purposes and to opt out at any time.
• Right to Data Portability: The right to request a copy of your data in a commonly used, portable format.

Crickex11 will respond within 30 days of receiving your request. For complex or multiple requests, this period may be extended to 60 days, and you will be notified accordingly.

Crickex11 follows the highest industry security standards to protect your data. Our technical and organizational security measures are as follows:

• SSL/TLS Encryption: All data transferred between your device and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is in place to prevent unauthorized access to your account.
• Firewall & Intrusion Detection: Advanced technology is used to detect and prevent cyberattacks in real time.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: All Crickex11 staff receive data protection training and are bound by confidentiality agreements.
• Data Minimization: No information beyond what is strictly necessary to provide our services is collected or stored.

In the event of a security breach, affected users will be notified within 72 hours and prompt corrective action will be taken. That said, no digital system is entirely risk-free, so we strongly encourage you to keep your account password secure.

Crickex11 is an 18+ platform. We strictly ensure that minors are unable to use our platform. Our commitment to child protection is absolute and non-negotiable.

• Age verification is mandatory at registration, and identity is confirmed through an ID document during the KYC process.
• Crickex11 does not knowingly collect any information from individuals under the age of 18.
• If we become aware that data belonging to a minor is in our possession, it will be deleted immediately and the associated account will be closed.
• Parents or guardians with concerns about their child may contact us directly.

Crickex11 may update this Privacy Policy from time to time — when new services are introduced, laws change, or technological improvements require it. For every such change, we follow the process outlined below:

• The date of any changes will be published at the top of this page as the "Last Updated" date.
• For significant changes, a notification will be sent to your registered email or posted on the platform.
• Continued use of Crickex11 after any changes are made will be considered acceptance of the updated policy.
• If you do not agree with the updated policy, you have the right to close your account.

We recommend visiting this page regularly to stay up to date with any changes. Your feedback on Crickex11's privacy policy is always welcome.

To submit any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact Crickex11:

• Email: support@crickex11.biz
• Help Center: crickex11.biz/help-center
• Support Hours: 7 days a week, 24 hours a day

Once we receive your request, we aim to respond as quickly as possible — typically within 24–48 hours. Complex issues may take a little longer, but every request receives our full attention.

Thank you sincerely for your trust and cooperation regarding Crickex11's Privacy Policy. We are always here for you.